Frequently asked questions

What services does JMF Media offer?

We offer comprehensive visual media services including professional photography (events, corporate, portraits), videography, licensed drone services for aerial photography and videography, and graphic design. Whether you're planning a wedding, corporate event, or need marketing materials, we handle all your media needs under one roof.

Are your drone operators licensed in Kenya?

Yes, our drone services are led by John Muthiani, our COO, who is a fully licensed drone pilot certified by the Kenya Civil Aviation Authority (KCAA). We maintain the highest safety standards and comply with all Kenyan aviation regulations for commercial drone operations.

How much do your services cost and do you offer packages?

Our pricing varies based on the scope and requirements of each project. We offer flexible packages ranging from basic coverage to comprehensive media solutions. Contact us for a personalized quote that fits your specific needs and budget. We believe in transparent pricing with no hidden costs.

How long does it take to receive our photos and videos?

We understand you're excited to see your content! For photography, edited images are typically delivered within 48-72 hours for urgent needs, and 1-2 weeks for full galleries. Video projects depend on complexity but generally take 1-3 weeks. We provide preview galleries within 24-48 hours for immediate sharing needs.

Do you travel outside Nairobi for events?

Absolutely! While we're based in Roysambu, Nairobi, we provide services throughout Kenya. We've covered events in Mombasa, Kisumu, Nakuru, and many other locations. Travel costs are included in our project quotes, and we're always excited to explore new venues and capture Kenya's beautiful landscapes.

What equipment do you use and what quality can we expect?

We use professional-grade equipment including high-resolution DSLR cameras, 4K video cameras, professional lighting, and advanced drones. Our team continuously upgrades equipment to maintain industry standards. You can expect crisp, high-quality images and videos suitable for both print and digital use.

How far in advance should we book your services?

For weddings and major events, we recommend booking 2-3 months in advance to ensure availability. Corporate events and commercial shoots can often be accommodated with shorter notice. However, we're flexible and will do our best to accommodate urgent requests when possible. Contact us as soon as you know your dates!

What are your payment terms and do you require contracts?

We typically require a 50% deposit to secure your booking, with the balance due upon completion. We provide clear contracts outlining all deliverables, timelines, and terms to ensure transparency. We accept various payment methods including bank transfers, mobile money, and cash for your convenience.